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Surveys are crucial for us in understanding your needs and views. When we understand your needs and views, it makes it much easier for us to improve services and keep you up to date with changes. To show our appreciation for your time, you'll be awarded with Time Credits or competition entries for each survey that you complete, but you can only complete a survey once.

Surveys are crucial for us in understanding your needs and views. When we understand your needs and views, it makes it much easier for us to improve services and keep you up to date with changes. To show our appreciation for your time, you'll be awarded with Time Credits or competition entries for each survey that you complete, but you can only complete a survey once.

  • Our Employment and Skills Team support tenants and residents living within Preston to take their next step in education, training, volunteering, and employment. The team work with individuals to highlight any barriers and help them to remove and reach a more positive destination. One way we do this is through work experience, however opportunities are limited.

    We are therefore looking at introducing work placements within CGA. These 2 week placements will be open to all individuals being supported by our Gateway2Employment Team. Placements wills be based on individual need and interests and will allow any missing skills to be obtained during the placement.

     We would love to know your thoughts on it.

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  • CGA are always looking for ways to improve the services we offer.  We are currently looking at a project to improve customers’ skills, confidence and knowledge to manage their own tenancy.

    As a customer who has moved within the last 15 months, we are interested to know how you have settled into your new home, if you feel you had all the information you needed, if there are things that came up that you hadn’t expected, and any other information you would like to share about your experience overall.

    Your feedback would be invaluable to us, and really help us to shape our services moving forward.

    As a thank you for completing the short survey, you will be entered into a prize draw to win a £150 high street voucher plus two runners up will win £50 each! 

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  • CLOSED: This survey has concluded.

    Our Community Minibus, Penny is free to use by community groups which operate in our neighbourhoods.


    We recently purchased a new mini-bus for groups to use and have been working on a new design for it. As a community asset it is really important for us at CGA that it is visible and encourages participation from residents in community activities. As such, we have designed it to promote our opportunities to get involved whilst promoting the support we provide to our communities.


     As volunteer drivers and user group members we are asking for your feedback on the new design. Please let us know your thoughts by completing three questions below.

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  • CLOSED: This survey has concluded.

    Over the last few months, we have been working with you, our tenants to create a new set of customer promises. We asked you what services are most important to you and what you expect to see from each one. We have taken all of your feedback and created our new list of promises to reflect what you have told us. Please take a quick look at the attached and let us know if these meet your expectations.

    If you are one of the first hundred to respond, you will be entered into a £10 shopping voucher competition.

    View the customer promises here

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  • CLOSED: This survey has concluded.

    As your housing provider, it is really important that we listen to your views and act upon them and we are always working hard to improve customer satisfaction in this area. Every 2 years, housing providers across the UK are required to distribute a survey called STAR to all tenants and provide an opportunity for feedback and opinion. STAR plays a big part in shaping our priorities so it is really important that we gather as many views as possible.

    One of the questions on STAR is "How satisfied or dissatisfied are you that CGA listens to your views and acts upon them".

    Using the ratings below, please tell us how satisfied or dissatisfied you are that CGA listens to your views and acts upon them?

    There is also an option for you to provide additional feedback and to get more involved in giving CGA your views.

    PLEASE NOTE THAT FEEDBACK IS PROVIDED ANYONYMOUSLY UNLESS YOU ARE REGISTERED ON THE ENGAGEMENT PORTAL. AS SUCH, WE ARE UNABLE TO RESPOND TO INDIVIDUAL FEEDBACK. IF YOU HAVE A QUERY OR CONCERN THAT REQUIRES ACTION, PLEASE CALL US ON 0845 953 0213.

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  • CLOSED: This survey has concluded.

    Hi, I’d like to introduce myself…my name is Kirstie Sherrington and I am the Business Support Officer for the Engagement Team, you may or may not have heard from me before if you have taken part in any of our activities or consultations!

    I am currently enrolled on an apprenticeship course, and as part of this course I am producing a report on how Community Gateway uses social media and making recommendations on what we can do better.

    The below survey only takes a few minutes and will really help me capture some great data for my report from the people that matter, the tenants.

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  • CLOSED: This survey has concluded.

    You'll have recently completed our STAR survey, where a percentage of you told us that you weren't satisfied with the opportunities to get involved. We're currently asking tenants to complete a survey to help us understand how we can improve.

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  • CLOSED: This survey has concluded.

    At Community Gateway we are always trying to improve our customer service and make sure the services we provide are right for our customers, and that our services are easy to access and you know what to expect from us. Over the last 6 months there has been a small increase in complaints and social media posts regarding the communication people have had with the Gateway PropertyCare repairs service. Given this we are keen to understand where we can improve and are asking tenants to complete this survey if they have used the repairs service in the last 12 months.

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  • CLOSED: This survey has concluded.

    We recently asked you to give us your feedback on our service standards. We have now taken on board all of your comments and used them to create a brand new set of standards which set out the level of service you can expect from us.

    69% of you told us that you had never heard of our current Service Standards and felt that they needed a new name to better reflect what they are, so we are now asking you to help us to decide on a new name for them which clearly reflects what they mean to you! 

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  • CLOSED: This survey has concluded.

    We are looking for tenants to help review our service standards to ensure our final commitments meet the needs of all of our customers. Take the survey to give us your views and opinions and earn rewards.

    These standard should reflect the service that you, as our customer expect to receive. We are currently reviewing them and would love to know what matters most to you so we can include it in our new list of promises to you. By answering the questions below, not only will you be able to share your views on what is important to you, there will be £500 worth of shopping vouchers up for grabs, just in time for Christmas shopping.

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